Frequently asked questions about IPTV

IPTV (Internet Protocol Television) delivers TV through your internet connection instead of an aerial, cable or satellite dish. You watch live channels on your smart TV, streaming box, computer or phone.

Plan for a stable 10 Mbit/s for HD and 25 Mbit/s for 4K. For a smooth picture, use an Ethernet cable or 5 GHz Wi-Fi close to the router.

Samsung and LG smart TVs, Android TV, Fire TV Stick, Apple TV, iPhone, iPad, Android phones, PC, Mac, and MAG, Formuler and Enigma2 boxes.

Pick your plan and pay. You then receive your login details and setup guide by email or WhatsApp, within 15 minutes of payment being received. Setup usually takes under 10 minutes.

The 1, 3 and 12-month plans include 1 simultaneous screen. To watch on several TVs at once, choose a multi-screen bundle for 2, 3 or 4 devices over 12 months.

We accept TWINT, carte bancaire, PostFinance. All prices are in Swiss francs (CHF) including VAT.

No. You pay once for the period you choose, then decide freely whether to extend.

No, you don't need a VPN to use IPTV Suisse Play in Switzerland.

No. Every plan is a single payment: nothing is charged automatically at the end of the term.

TWINT, card (Visa, Mastercard) and PostFinance. Prices are shown including VAT, in Swiss francs.

Subscriptions are covered by a 30-day money-back guarantee, under the conditions set out in our refund policy.

Usually less than 10 minutes: the time to install the app and enter your credentials.

No. You receive a guide for your device, and our team helps you on WhatsApp if you get stuck on a step.

Check your speed, switch to Ethernet or 5 GHz Wi-Fi, then restart the app and the router. If the problem continues, contact support.